Feb 112016
 

Healthcare students across Wales have been making a big difference to their patients by asking the simple question ‘What can I do to improve your care today?’ as part of the Ask One Question to Improve Patient Experience run by the 1000 Lives Improvement Student and Educator Community.

The competition aimed to promote person-centred care and support listening and learning at the frontline.

A peer review process has selected three lucky winners who participated in the competition. The winners will be attending the International Forum on Quality and Safety in Healthcare in Sweden in April 2016.

 

Ashley Fraser, Physiotherapy Student from Cardiff University

Ashley Fraser, Physiotherapy Student from Cardiff University

Ashley Fraser, physiotherapy student from Cardiff University

Ashley took part in the competition whilst on placement on an acute stroke ward. Ashley asked the simple question ‘What can I do to improve your care today?’ to four patients recognising how empowering for them to be able to express their needs. Ashley demonstrated person-centred care to improve the patient’s experience, comfort and wellbeing as a result.

Ashley said: ““I have learnt from asking this one simple question that the smallest efforts can make a huge difference! Even if there is nothing more the patient requires of you, the fact that you took the time to ask demonstrates your readiness and resolve to improve their care.”

Read her entry here.


 

Catrin Pink, radiography student from Bangor University

Catrin Pink, radiography student from Bangor University

Catrin Pink, radiography student from Bangor University

On her recent placement, Catrin took the opportunity to ask the simple question with three of her patients. Catrin asked the question to put herself in the position of her patients, and to overcome the challenge of working in an area where, as she explains, the time spent with patients is much briefer compared to some other healthcare professionals.

Catrin said: “This competition has highlighted how important it is to focus on the patient, which is sadly too easily forgotten in our busy workplaces. I’ll definitely make a more conscious effort to ask what more I can do in future practice.”

Read her entry here.


 

Ellie Whittaker, medical student from Cardiff University

Ellie Whittaker, medical student from Cardiff University

Ellie Whittaker, medical student from Cardiff University

Ellie observed how asking the simple question allowed her to communicate and build rapport with patients, and to identify small changes that could make a big difference to their care. Ellie also recognised the value of asking the question alongside other person-centred care approaches such as the #hellomynameis campaign and the ‘All about me’ booklets to improve patient care.

Ellie said: From this competition I have gained, and will continue to gain, valuable insights into the perspective of patients. I would like to thank the 1000 Lives Improvement Student and Educator Community for introducing me to ‘Ask One Question’, as it has made me more determined to make improvements to healthcare and also realise that sometimes only small changes are required to do this.

Read her entry here.


 

The runner up prize was awarded to Jude Watkins, occupational therapy student from Cardiff University. Jude gave a direct impression of how the patient and their family benefited from the question being asked and the action taken.

Read her entry here.

Congratulations to the winners!

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