Dominique Bird

Dominique Bird is the programme manager for Improving Quality Together.

Jan 082015
 
Dominique Bird

Dominique Bird

We have passed a significant milestone in Improving Quality Together (IQT). Over 10,000 NHS Wales staff have completed IQT Bronze, the introductory level of the training programme.

The total is actually 10,168 staff – which is around one in seven of the approximately 70,000 staff working in NHS Wales as a whole – who have completed the programme online, with more doing the training in local session organised by health boards.

This means IQT has become a common language of improvement spoken right across Wales, by staff in all disciplines and departments.

Continue reading »

Mar 032014
 
Dominique Bird

Dominique Bird

One year ago we launched Improving Quality Together, a training opportunity that gives staff ownership when it comes to quality improvement in NHS Wales.

A year on, 5752 NHS Wales Staff have completed the Bronze Level of the training, helping us all work towards a common language for quality improvement.

And why are we working towards an even higher staff uptake? Because a common language of quality improvement in NHS Wales benefits staff and patients alike. Continue reading »

Apr 292013
 
Dominique Bird

Dominique Bird

“I hear and I forget; I see and I remember; I do and I understand.” – Confucius

Obviously as the lead for Improving Quality Together, I would say those words ring true in the framework’s underpinning principles. Maureen Bisognano used them in her opening keynote address to set the tone for this year’s International Forum.

The importance of seeing the impact of the system on staff and patients was underlined with Maureen’s call for empathy. Until we truly see what is happening, we cannot even move to being able to ‘do’ something and therefore we need to ‘understand’ our role and our ability to make the improvements that will have an impact on patient care.  Continue reading »

Mar 012013
 
Dominique Bird

Dominique Bird

Recently my family had some bad news. The worst news you ever want to hear from a doctor. And unfortunately, since first receiving this news, we have had to chase referrals, appointments and seek out information at every stage of that pathway. 

I know this isn’t the experience all patients have, but what struck me was that the responses from all our enquiries showed the same thing. Each of those members of staff I spoke to knew there were problems in the system, but didn’t feel that they had the skills, authority or responsibility to do anything about it. Continue reading »