Mike Spencer

Mike Spencer is the 1000 Lives Improvement Faculty lead for Ensuring Patient and Person Driven Care and a co-author of the The Listening Organisation and Co-producing services – Co-creating health.

Apr 012015
 
Mike Spencer

Mike Spencer

Health literacy is more than just being able to read and understand information about health or health services. It is about understanding what services are available and how they can help if something is wrong.

Recently Richard Osborne and Alison Beauchamp visited Wales from Victoria, Australia, to talk about their experience of developing methods to improve the understanding, access to and utilisation of health information and health services by everyone, especially those who are most vulnerable.

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Dec 162013
 
Mike Spencer

Mike Spencer

Here’s a challenge. How do we best make sure patients get person-centred care at a time when resources in the whole of the public sector are being stretched? Part of the answer lies in co-production, something that is currently being widely talked about in Wales.

 If a part of the healthcare system is outdated, cluttered, or simply not providing person-centred care, among the first to notice this will be patients. When we’re working within an already established system, it can sometimes be hard to see how things could be done differently.

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Jun 072013
 
Mike Spencer

Mike Spencer

As we launch The Listening Organisation, the latest white paper from 1000 Lives Plus, our hope is that it will help NHS Wales organisations explore ways to listen to patients and the public and use what they hear to help create the best services possible. But this will mean approaching how we ‘listen’ in a new way.

My eldest daughter is currently undertaking a PGCE in Modern Foreign Languages (MFL). As someone who has always struggled to make sense of anything other than Yorkshire English, I marvel at anyone who can speak four languages and is passionate enough to want to teach others! But what really interests me are the parallels between some of the perceived good practice used to help MFL learners and what we have included in the white paper. Continue reading »

Mar 182013
 
Mike Spencer

Mike Spencer

My colleague Michelle Graham recently blogged about how patient input has been crucial in the Life after Stroke programme. There is growing recognition that patients should be the most important people in our healthcare systems – and as organisations we should be trying to listen to patients as much as possible.

But how easy will it be to become a listening organisation?   Continue reading »