Tim Heywood

Tim Heywood is the 1000 Lives Improvement programme manager for Leading the Way to Safety and Quality Improvement. Follow him on Twitter @timjhey

Aug 252015
Tim Heywood

Tim Heywood

A few months on, here’s some reflections from Tim Heywood on the impact Twitter can and has had on an event like the 1000 Lives Improvement National Learning Event.

At the most recent 1000 Lives Improvement National Learning Event, Paul Harris from Abertawe Bro Morgannwg University Health Board explained how his team had been working to improve the experience of oral surgery for people with learning difficulties.

His team created have created the idea of  a ‘SPA’ Day (Soothing Patient’s Anxiety). They focus on the person’s fears and anxiety, and to try find out enough about their individual interests to find unique ways to bring an element of fun into the process.

For those of us who were at the event, it was great to hear the passionate way Paul spoke about his work, but there were only about 300 people in the room. It was the way in which people in the room responded on Twitter that made a massive difference to the wider impact and created new opportunities to connect health professionals.

Massive response

We always encourage people who attend the National Learning Events to join in on Twitter, but it is rare to receive such a strong response to one talk. Paul spoke for about five minutes and generated an incredible number of mentions from people who were inspired and enthused by his work.

Paul wasn’t on Twitter at the start of the day, but the 1000 Lives Communications Team quickly helped him to set up with an account so he could start responding to what people were saying.

As the Twitter response spread, the Chief Executive of his organisation (who had not been at the event) was brought into the conversation and the profile of his work was raised within his own organisation as well as to the wider network of health professionals across Wales and beyond viewing it on Twitter.

The response to Paul and his team on Twitter is a great example of how social media can help support, promote and spread simple innovation and excellent practice across the healthcare community.

We interviewed Paul at the learning event – you can hear him in his own words here:

Tim Heywood is acting Director of 1000 Lives Improvement. Follow him on Twitter @timjhey and join the conversation with us @1000LivesPlus.

May 022014
Tim Heywood

Tim Heywood

The main hall of the Palais des congrès in Paris is an enormous space. For fans of trivia, it was the venue for the Eurovision Song contest in 1978. The 3000 plus delegates at the Quality Forum may have been there for a very different reason, but there was something about the design of the building and the international mix of the delegates, that kept nostalgic thoughts of the 1970’s returning to my mind (Israel won Eurovision that year, if you are interested).

This was my second visit to the Forum – my first was 6 years ago, the year that the 1000 Lives Campaign was launched, and it struck me how even 2008 is starting to feel like a long time ago. Caught in the cycle of daily work it is easy to fall into the trap of thinking that nothing much changes about the issues we confront and the opportunities we have to change them. Having the opportunity to take a step back and take a different view of your own work context was a good reminder of how mistaken that is. Continue reading »

Jun 132013
Tim Heywood

Tim Heywood

This thought-provoking breakfast session at the 1000 Lives Plus national learning event left me wondering why we are still so poor at using the expertise of our public health colleagues as a central resource in driving health services forward.

Peter Bradley’s excellent presentation confronted some key public health myths with evidence to the contrary. The myths that public health achieves little, has little evidence and is too slow to make an impact may quickly be de-bunked simply by pointing to the response to the recent measles outbreak, but other issues are trickier to address. Continue reading »

Feb 082013
Tim Heywood

Tim Heywood

If you work in NHS Wales, I hope by now you’ve been asked to “have your say” in the staff survey. The need for the NHS to be honest with itself, as well as with patients and the public, has been very topical this week. Taking part in the survey is one way we can all start to do that.

I’ve been helping with planning for the survey to ensure the questions reflect how patient safety, staff experience and service user experience are all linked. A recent Kings Fund report quoted research that “happy staff make happy patients”. Continue reading »