The last week of August in my diary had been packed to the rafters with meetings for a while. When asked to additionally host My Working Week I thought it was a good idea and I could use it to share my activities with a new audience. Best laid plans!
I was determined to fly the nursing flag, I’m very proud of my profession.
As my husband nicknamed me ‘Twitter HQ’ that week perhaps that’s a true reflection of what he saw: a laptop, iPad, diary, determination…and a smile.
A few months on, here’s some reflections from Tim Heywood on the impact Twitter can and has had on an event like the 1000 Lives Improvement National Learning Event.
At the most recent 1000 Lives Improvement National Learning Event, Paul Harris from Abertawe Bro Morgannwg University Health Board explained how his team had been working to improve the experience of oral surgery for people with learning difficulties.
His team created have created the idea of a ‘SPA’ Day (Soothing Patient’s Anxiety). They focus on the person’s fears and anxiety, and to try find out enough about their individual interests to find unique ways to bring an element of fun into the process.
For those of us who were at the event, it was great to hear the passionate way Paul spoke about his work, but there were only about 300 people in the room. It was the way in which people in the room responded on Twitter that made a massive difference to the wider impact and created new opportunities to connect health professionals.
Paul wasn’t on Twitter at the start of the day, but the 1000 Lives Communications Team quickly helped him to set up with an account so he could start responding to what people were saying.
As the Twitter response spread, the Chief Executive of his organisation (who had not been at the event) was brought into the conversation and the profile of his work was raised within his own organisation as well as to the wider network of health professionals across Wales and beyond viewing it on Twitter.
The response to Paul and his team on Twitter is a great example of how social media can help support, promote and spread simple innovation and excellent practice across the healthcare community.
We interviewed Paul at the learning event – you can hear him in his own words here:
Tim Heywood is acting Director of 1000 Lives Improvement. Follow him on Twitter @timjhey and join the conversation with us @1000LivesPlus.
Recently, I had the opportunity to take control of the @1000LivesPlus Twitter account and share my working week with followers of the account.
When I was initially asked to do this by our communications team, I have to admit I wondered ‘why me?’. Having only recently been introduced to Twitter and following some embarrassing gaffs tweeting at the International Quality Forum in April (such as sending a blank tweet and needing to send two to finish off a sentence) I thought they were asking me by mistake!
It would seem there was a method on their madness.
The AQS is important because it presents information for the public and patients about services in NHS Wales in an accessible, easy-to-read format. It’s easy to get bogged down in data and statistics, and if figures are presented without any context then it’s hard to know if they represent good performance or whether urgent improvement is needed.
Wow, what a sense of achievement! On February 5 2015, I was handed my certificate for the completion of my Improving Quality Together (IQT) Silver project. Yes I am one of those 10,291 participants who’ve done the IQT Bronze award, completing it a couple of years ago and I’ve now been able to go that extra step forward by completing my IQT Silver.
So what was my project?
As the title of this blog suggests, the aim was to increase the number of times student nurses contributed to ‘academic’ online discussions. I have an interest in e-learning and the reason I chose this topic area was to explore how the use of technology can further enhance teaching and learning.
I’ve been using Twitter for a few years now and I have fallen in and out of love with it, however, I was excited to see what a busy week ahead would bring, as well as having an opportunity to share and profile different aspects of my work to a new group of people, highlighting some of the work my colleagues do along the way. I also wanted to get people thinking – and perhaps even testing – some small changes that can have a positive impact on the experience of our service users across NHS Wales.
Next week, Paul Gimson (@pgimmo), our National Primary Care Manager will be tweeting from the 1000 Lives Improvement Twitter account (@1000LivesPlus); sharing his working week with our followers.
During the week, he’ll be highlighting particular areas of work; sharing his thoughts on the major issues facing primary care and inviting you to join in some topical and important conversations online.
Over the last year, members of the 1000 Lives Improvement team – along with guest bloggers – have been sharing their reflections and views on a wide range of subjects related to improving healthcare.
If you’ve joined us over the last twelve months, you’ll have read posts exploring how primary care is delivered in Alaska, found out about the impressive work celebrated at this year’s NHS Wales Awards and discovered that Mr Potato Head can teach you more about PDSA cycles than you thought possible.
As 2014 draws to a close, we thought we’d share with you the top five most read posts of the year – and give you the opportunity to catch up on any you may have missed!