Mar 072016
 
Margaret Rennocks

Margaret Rennocks

Last week, I had the privilege to attend the launch of “Take Time for Yourself”- a DVD produced by Bridgend Deaf Club to supplement EPP Health and Wellbeing Courses for the deaf community. The DVD has broken new ground by being the first of its kind to feature British Sign Language (BSL).

Take Time for Yourself provides deaf people with the means to relieve and control stress levels and be able to relax in their own homes. It ensures the Deaf Community have a parity of service when experiencing Education Programmes for Patients (EPP) Cymru’s Health and Wellbeing courses.

Deaf people are at an increased risk of mental health problems including anxiety, depression and poor self-esteem, so having access to this DVD will go some way to combating these problems and providing much needed support for the deaf community.

Since 2010, the Abertawe Bro Morgannwg University Health Board (ABMUHB) EPP team has been providing EPP Health & Wellbeing courses for the deaf community. EPP courses support people that live with a long term health condition or care for someone else. A key component of EPP courses is recognising the importance of positive mental health, so people that take part in an EPP course are offered a relaxation CD. This enables people to reap the benefits of relaxation and stress relief in their everyday lives.

During the run of courses however, it soon became evident that having no BSL equivalent to the relaxation CD put the deaf community at a disadvantage. The need for a more accessible resource for the deaf community was realised, and the hard work of making the film began. One of the course participants, Andrea Temblett, offered to narrate the DVD entirely in BSL. The fantastic work of all those involved has been recognised in winning three awards, including the 2015 NHS Wales Award group winner.

The EPP team in 1000 Lives Improvement provides the infrastructure and support which enables the Health Boards to run EPP courses. Two deaf people have now been trained as EPP tutors, and 1000 Lives are distributing the DVD so that it is available throughout Wales. The EPP programme continues to gain momentum, as in 2015 185 EPP courses were provided across Wales and 1767 individuals completed an EPP course.

Take Time for Yourself is an invaluable resource in the EPP portfolio, and 1000 Lives Improvement are proud to work with ABMUHB and the deaf community in enhancing accessibility for all.


If you’re interested in procuring a copy of Take Time for Yourself, write to margaret.rennocks@wales.nhs.uk.

Update: The film is now available to view in its entirety on YouTube here.

Mar 072016
 
Margaret Rennocks

Margaret Rennocks

Yr wythnos diwethaf, cefais y fraint o fynd i ddigwyddiad lansio “Take Time for Yourself“- DVD a gynhyrchwyd gan Glwb y Byddar Pen-y-bont ar Ogwr i ategu Cyrsiau Iechyd a Lles y Rhaglenni Addysg i Gleifion (EPP) ar gyfer y gymuned fyddar. Mae’r DVD wedi torri tir newydd gan mai hwn yw’r cyntaf o’i fath i gynnwys Iaith Arwyddion Prydain (BSL).

Mae Take Time for Yourself yn rhoi dull i bobl fyddar leddfu a rheoli lefelau straen a gallu ymlacio yn eu cartrefi eu hunain. Mae’n sicrhau bod y Gymuned Fyddar yn cael gwasanaeth cyfartal pan fyddant yn dilyn cyrsiau Iechyd a Lles y Rhaglenni Addysg i Gleifion (EPP).

Mae pobl fyddar yn wynebu mwy o risg o gael problemau iechyd meddwl gan gynnwys gorbryder, iselder a diffyg hunan-fri, felly bydd y DVD hwn yn mynd gam o’r ffordd tuag at atal y problemau hyn ac yn rhoi cymorth mawr ei angen i’r gymuned fyddar.

Ers 2010, mae tîm EPP Bwrdd Iechyd Prifysgol Abertawe Bro Morgannwg (BIPABM) wedi bod yn darparu cyrsiau Iechyd a Lles ar gyfer y gymuned fyddar. Mae cyrsiau EPP yn cefnogi pobl sy’n byw gyda chyflwr iechyd hirdymor neu’n gofalu am rywun arall sydd â chyflwr tebyg. Elfen allweddol o’r cyrsiau EPP hyn yw cydnabod pwysigrwydd iechyd meddwl cadarnhaol, felly caiff y bobl sy’n cymryd rhan yn un o’r cyrsiau gynnig CD ymlacio. Mae hyn yn galluogi pobl i elwa ar fanteision ymlacio a lleddfu straen yn eu bywydau bob dydd.

Yn ystod y cyrsiau, fodd bynnag, buan y daeth i’r amlwg bod y ffaith nad oedd unrhyw CD ymlacio ar gael mewn BSL yn rhoi’r gymuned fyddar dan anfantais. Sylweddolwyd bod angen adnodd mwy hygyrch i’r gymuned fyddar, a dechreuodd y gwaith caled o wneud y ffilm. Cynigiodd un o gyfranogwyr y cwrs, Andrea Temblett, fod yn ddehonglydd Iaith Arwyddion Prydain ar gyfer y DVD cyfan. Cafodd gwaith gwych pawb a fu’n gysylltiedig â’r DVD ei gydnabod gyda thair gwobr, gan gynnwys enillydd grŵp yng Ngwobrau GIG Cymru 2015.

Tîm EPP 1000 o Fywydau – Gwasanaeth Gwella sy’n darparu’r seilwaith a’r cymorth sy’n galluogi’r Byrddau Iechyd i gynnal cyrsiau EPP. Mae dau o bobl fyddar bellach wedi’u hyfforddi fel tiwtoriaid EPP, ac mae 1000 o Fywydau’n dosbarthu’r DVD er mwyn sicrhau ei fod ar gael ledled Cymru. Mae’r rhaglen EPP yn parhau i gynyddu o ran momentwm, ac yn 2015 darparwyd 185 o gyrsiau EPP ledled Cymru a chwblhaodd 1767 o unigolion gwrs EPP.

Mae Take Time for Yourself yn adnodd amhrisiadwy ym mhortffolio EPP, ac mae 1000 o Fywydau – Gwasanaeth Gwella yn falch o weithio gyda BIPABM a’r gymuned fyddar i wella hygyrchedd i bawb.

 


Os oes gennych ddiddordeb mewn cael copi o Take Time for Yourself, ysgrifennwch i’r cyfeiriad e-bost info@eppcymru.org.

Jan 112016
 

a1q comp‘What can I do to improve your care today?’ is a simple question that, used by students and NHS staff, can launch meaningful conversations with patients and their families. It allows listening and learning at the frontline, and by patients sharing their personal narratives, it can result in improvements in care experiences.

We know that often patients can be considered experts in their own condition and have a powerful role as our teachers. Asking this universal question is about putting the patient at the heart of what we do – it’s about making a connection, building rapport and beginning a trusting patient-staff relationship.

That’s why I’m delighted that healthcare students in Wales are making a big difference to their patients by asking the question on placement as part of the ‘Ask One Question to Improve Patient Experience’ competition.

Continue reading »

Aug 252015
 
Tim Heywood

Tim Heywood

A few months on, here’s some reflections from Tim Heywood on the impact Twitter can and has had on an event like the 1000 Lives Improvement National Learning Event.

At the most recent 1000 Lives Improvement National Learning Event, Paul Harris from Abertawe Bro Morgannwg University Health Board explained how his team had been working to improve the experience of oral surgery for people with learning difficulties.

His team created have created the idea of  a ‘SPA’ Day (Soothing Patient’s Anxiety). They focus on the person’s fears and anxiety, and to try find out enough about their individual interests to find unique ways to bring an element of fun into the process.

For those of us who were at the event, it was great to hear the passionate way Paul spoke about his work, but there were only about 300 people in the room. It was the way in which people in the room responded on Twitter that made a massive difference to the wider impact and created new opportunities to connect health professionals.

Massive response

We always encourage people who attend the National Learning Events to join in on Twitter, but it is rare to receive such a strong response to one talk. Paul spoke for about five minutes and generated an incredible number of mentions from people who were inspired and enthused by his work.

Paul wasn’t on Twitter at the start of the day, but the 1000 Lives Communications Team quickly helped him to set up with an account so he could start responding to what people were saying.

As the Twitter response spread, the Chief Executive of his organisation (who had not been at the event) was brought into the conversation and the profile of his work was raised within his own organisation as well as to the wider network of health professionals across Wales and beyond viewing it on Twitter.

The response to Paul and his team on Twitter is a great example of how social media can help support, promote and spread simple innovation and excellent practice across the healthcare community.

We interviewed Paul at the learning event – you can hear him in his own words here:

Tim Heywood is acting Director of 1000 Lives Improvement. Follow him on Twitter @timjhey and join the conversation with us @1000LivesPlus.

Jun 292015
 
Jan Davies

Jan Davies

Last week, a 1000 Lives Improvement master class looked at using ‘annual quality statements’ as a way of supporting improvement and celebrating the successes of NHS Wales organisations and its staff.

Since 2013 every NHS Wales organisation has been required to produce an Annual Quality Statement (AQS). This year the Welsh Government has produced the NHS Wales AQS covering the whole country for the first time.

The AQS is important because it presents information for the public  and patients about services in NHS Wales in an accessible, easy-to-read format. It’s easy to get bogged down in data and statistics, and if figures are presented without any context then it’s hard to know if they represent good performance or whether urgent improvement is needed.

Continue reading »

Apr 012015
 
Mike Spencer

Mike Spencer

Health literacy is more than just being able to read and understand information about health or health services. It is about understanding what services are available and how they can help if something is wrong.

Recently Richard Osborne and Alison Beauchamp visited Wales from Victoria, Australia, to talk about their experience of developing methods to improve the understanding, access to and utilisation of health information and health services by everyone, especially those who are most vulnerable.

Continue reading »

Jan 052015
 
Helen Thomas

Helen Thomas

On January 27th 2015 in Cardiff, a group of clinicians from health and local authority will be hosting a Community of Practice around services for people with Profound and Multiple Leaning Disabilities (PMLD). Helen Thomas, Lead Occupational Therapist at Aneurin Bevan University Health Board blogs here about she would love you to join and explore the issues across Wales for people with PMLD and their carers, creating a groundswell of opinion around good practice and service provision. Book your place here.

A good starting point would be perhaps to outline the matter in hand and list the characteristics, needs and disabilities that make up the population of people with PMLD – which would include having a profound learning disability, needing high levels of support, great difficulty communicating and so on.  A therapist might reference the complexity and the range of health, social and third sector services locally and across Wales and then talk about the sheer frustration and drudgery of trying to get funding for equipment, lack of accessible facilities and high levels of skilled support required.  Local authority staff may stress the importance of providing personal support and care, but recognise the lack of opportunity for exploring person centred activity and choices. Talk to a carer/parent and they would likely say about the daily grind of poor access to specialist equipment and therapies, lack of cohesion between services, delays and waiting for assessment and provision, and the footfall over their thresholds of a range of professionals that vary and change at a scary rate.

Continue reading »

Dec 182014
 
Sarah Puntoni

Sarah Puntoni

Like you, the title of this blog is a sentence I never thought I’d be saying, but, in a roundabout sort of way, it turns out that Mr Potato Head can teach us a thing or two about applying PDSA cycles.

Still not convinced? Let’s take a look at the reasons why, starting from the beginning.

I first came across the idea of using Mr Potato Head for PDSA cycles when discussing different exercises used by our Improving Quality Together (IQT) leads.

So, last week it was my turn to get Mr Potato Head out of his cardboard box for the session I was leading on person-centred care with Abdominal Aortic Aneurysm (AAA) screeners. The task? For groups to assemble him mirroring the image in front of them, which you can see below.

Continue reading »

Nov 182014
 

 

Dr Ruth Hussey MBE

Dr Ruth Hussey OBE

Redesigning Healthcare – Learning from the Nuka system of care to inform the development of healthcare in NHS Wales is the latest white from 1000 Lives Improvement which is being launched today at the NHS Wales National Learning Event in Swansea. There are some very important lessons for us to learn from it about how we involve people in the design and delivery of care.

The Nuka System of Care developed by Southcentral Foundation in Alaska is recognised as one of the most successful and innovative primary care systems in the world. Its success is down to a pioneering community-led model of ‘customer-ownership’, in which users provide regular feedback to inform the development of services that more effectively meet their needs.

Continue reading »

Nov 182014
 
Dr Alan Willson

Dr Alan Willson

I agree with the aims of prudent healthcare – I have yet to find anyone who doesn’t.

While the pre-election arms race between Westminster politicians is about promising extra money for the NHS, how much more useful to ask how we are spending what we have. When we ask that, like health systems all over the world, we find we could do much better AND that the result could be better care.

The more interesting question is “how?”. As Richard Bohmer says in his book Designing Care: “the work of care and the operating systems that support that work must be explicitly designed for that purpose and not just left to accrete by chance and happenstance”.

My recent experience of cardiac care at Morriston Hospital showed how a well defined pathway allows the many providers and individual receivers of care to play their part. Porters, cardiologists, A&E staff, nurses, technicians, GPs and physiotherapists were all confident and expert enough to support one another, take a pride in their contribution and to ensure that my experience was one of prudent healthcare.

Continue reading »