May 202014

Catherine Thomas reflects on the Creating Useable Content Learning Event, and some of the thoughts she left with.

I need to blog 1

Image by N i c o l a used under a Creative Commons license.

I have had a burning desire to start blogging for some time, but didn’t know how to start.  Everyone does it, so it can’t be that hard, can it?  As if by magic, a flyer arrives in my inbox: The Creating Useable Content Learning Event – “ooh, good timing”, I thought. I am already in with the ‘in crowd’ when it comes to communicating online – I love Twitter, I have a Facebook account and am connecting with LinkedIn.  So what’s missing? Blogging is missing…

The main reason for wanting to blog was to link the 350 NHS PAs with other PAs around the world. The NHS PAs Network is the largest in Wales and one of the top 3 in the UK. PAs have a lot of information in their heads and it’s time to share that knowledge.

A packed programme arrives, which I didn’t think I would need half of – Infographics, what are they? David Bailey and Stephen Spielberg I’m not, so that’s the photos and videos workshops out.  How wrong I was. Continue reading »

Feb 202014
Paul Gimson

Paul Gimson

Imagine what a primary care service might look like if we gave the patients the money and asked them to design it themselves. This was the story I heard recently at a presentation given by the Southcentral Foundation, a citizen-owned health-service provider based in Anchorage, Alaska.

The presentation was at a recent event in Cardiff looking at Southcentral Foundation’s Nuka system of primary care. It’s ‘A customer-owner driven overhaul of a bureaucratic system centrally controlled, to one in which the local people are in control.’ It is the use of this term customer-owner which is one of the most striking features of the Nuka system.

The idea of a patient as a customer might feel wrong in the context of the NHS, but in this case the term represented a shift from a service designed around a medical model to one where the patient’s needs were put first. The provocative question for us is, if we considered patients as customers would that improve the experience of being a patient in NHS Wales? Continue reading »