Jun 072013
 
Mike Spencer

Mike Spencer

As we launch The Listening Organisation, the latest white paper from 1000 Lives Plus, our hope is that it will help NHS Wales organisations explore ways to listen to patients and the public and use what they hear to help create the best services possible. But this will mean approaching how we ‘listen’ in a new way.

My eldest daughter is currently undertaking a PGCE in Modern Foreign Languages (MFL). As someone who has always struggled to make sense of anything other than Yorkshire English, I marvel at anyone who can speak four languages and is passionate enough to want to teach others! But what really interests me are the parallels between some of the perceived good practice used to help MFL learners and what we have included in the white paper. Continue reading »

May 132013
 
Adam Cairns

Adam Cairns

“If staff are our most important resource, how come it’s only the computers that get air conditioning?’

I heard this from the Chairman of the Institute of Directors at a recent meeting. His point was that it’s too easy to make statements like these – and that too often that’s where they stay – statements written on pieces of paper.

As organisations set up to care for others, you might think that NHS health boards and trusts would lead the way in caring for their staff. However we’ve just got our staff survey results and among the good stuff, there’s some other feedback that’s much tougher to hear. Continue reading »