May 292015
 
Kirsty (centre) with fellow students

Kirsty (centre) with fellow students and lecturer Angela Williams

I was really looking forward to the International Forum and meeting people from all over the world, but I was also a bit nervous. Firstly travelling to London and secondly the questions going through my head: ‘Would I stand out like a sore thumb as a student at the forum? Would I fit in, would I know enough?’.

All of that nervousness was replaced with excitement when I arrived at the ExCel London centre where the forum was taking place. I knew that I was going to have a great couple of days learning lots about quality improvement across the world. This first hit me when I entered the exhibition hall to see stands from all over the world demonstrating quality improvement, including NHS Wales. After meeting the 1000 Lives Improvement team and my fellow students from across Wales, I knew I was in for a great couple of days.

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May 262015
 
Bethan (far left) with fellow students

Bethan (far left) with fellow students

I’ve won a competition… that never happens normally! The #Hellomynameis competition I entered earlier in the year just so happened to get me a place at the International Quality Forum on Quality and Safety in Healthcare with fellow healthcare students from across NHS Wales.

Having never been to London or an event on this scale before, I was slightly nervous about the forum.  I travelled down on the train with fellow student Debbie and Angela, a lecturer at Bangor University. We were asked to try and use Twitter to connect, share and learn whilst at the forum, and as a bit of a technophobe, I was pleased that Angela was there to show me the basics on the journey down – I now see Twitter as a great way to connect and share information with others, all via social media, so much so that I’m now unable to stop tweeting, it has been great to connect with like minded people across the world and I even gained a number of followers after meeting them at the forum!

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Apr 152015
 
Jean White

Jean White

It takes just a moment for a healthcare professional to introduce themselves to a patient, yet often this simple act can be forgotten in the busyness of providing care.

However, the omission of this common courtesy can – and does – have a huge impact on a patient’s experience. It can leave them feeling less valued and isolated in an already strange and vulnerable situation.

A friendly introduction is about making a connection, beginning a patient-staff relationship and building trust.

It’s about putting the patient at the centre of the care being provided and reassuring them.

That’s why I’m delighted to see that healthcare students across Wales are pledging to introduce themselves to patients properly by supporting the ‘Hello my name is’ campaign.

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Dec 312014
 
Andrew Cooper

Andrew Cooper

Over the last year, members of the 1000 Lives Improvement team – along with guest bloggers – have been sharing their reflections and views on a wide range of subjects related to improving healthcare.

If you’ve joined us over the last twelve months, you’ll have read posts exploring how primary care is delivered in Alaska, found out about the impressive work celebrated at this year’s NHS Wales Awards and discovered that Mr Potato Head can teach you more about PDSA cycles than you thought possible.

As 2014 draws to a close, we thought we’d share with you the top five most read posts of the year – and give you the opportunity to catch up on any you may have missed!

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Sep 172014
 
Anitha Uddin

Anitha Uddin

As a group our Swansea University Chapter decided we wanted to support the #hello my name is… campaign, and thought that a student nurse badge initiative would be a great way to get involved. We felt this would be a fantastic opportunity for our student chapter to make a change with a big impact, therefore fully embracing the ideas of quality improvement.

Our faculty lead Julia Pridmore supported us on our project and helped us acquire the student badges that incorporate the #hello my name is… logo. This project was fully supported by Swansea University, implementing the badges for September’s intake of nurses and rolling them out to subsequent cohorts of nursing students. The badges will be bilingual and worn by all fields of nursing students (child, mental health and adult). They are clip on and slide into a plastic holder, so very safe but visible at the same time.
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