If I knew my car wasn’t going to start one morning each week, I’d consider scrapping it and buying a new one. Yet in healthcare we accept a 20% failure rate (80% reliability) as ‘good’. One day in five we may as well not turn up!
Is that good enough? For our patients, our colleagues or our organisations? Failure costs time, money and the goodwill of the people using our services. Achieving high reliability is not just about being efficient or effective – it is about providing care we can be proud of.