Jan 132014
 
Jan Davies

Jan Davies

We know from international learning the value and importance of developing a common improvement language. This helps us to communicate within NHS Wales about how we can make real, worthwhile and lasting change happen.

And that’s the point of Improving Quality Together: making worthwhile changes. Often, changing the little niggles people have every day, which they feel is stopping them doing their job properly, can make a huge difference. It can free up staff time, and make the system we work in a lot more effective and efficient.

But we also need to know that the change we’re making is a worthwhile one, so Improving Quality Together helps us to think about how we test these ideas for change on a small scale before going bigger. Continue reading »

Jan 112014
 

Lesley Jenkins reflects on what winning an NHS Wales Award meant to everyone involved, in a project to improve hospital signage.

Well, it’s been quite a year since we won the NHS Wales Award! I have Skyped about our idea with other organisations in Australia, another enquiry has arrived from New Zealand, and we have also gone on to win more accolades. All this from a hospital project to improve signage!

Let me take you back to the beginning. Continue reading »