We have seen the problems caused by a wrong culture within the banking industry (LIBOR fixing) and within the media industry (phone hacking). We have also recently had a powerful reminder that the wrong culture in healthcare can lead to a drastic reduction in patient safety and quality of care.
The Francis report has shone a spotlight on the attitudes and actions of staff in one small part of the NHS. The report makes for uncomfortable reading for all of us. The accounts of appalling lack of care are so shocking and difficult to equate with our core principles as health professionals, that it is easy to feel a sense of distance from them.