May 132015
 
Frances Samuel

Frances Samuel

From Wednesday 22nd April to Friday 24th April I was lucky enough to attend the 20th International Forum on Quality and Safety in Healthcare at the ExCel in London, all thanks to 1000 Lives Improvement. The event is promoted as a unique opportunity to learn from, and network with key figures and organisations in the world of quality improvement. It did not disappoint! With 3,000 delegates from 80 different countries it was a very inspirational and professionally organised event. I shared my experience with three nursing students from other universities across Wales, who were all equally enthusiastic about quality and safety improvement.

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Apr 292015
 
Danny Antebi

Danny Antebi

In the wake of the Francis Report in England and Trusted to Care here in Wales, getting improvement and patient safety messages across to all healthcare staff is essential.

We need to communicate these both as national priorities and within individual health organisations. But doing it is a challenge.

Exploring the role of communications in quality improvement is a new paper from colleagues who were involved in the 1000 Lives Campaign. It describes the importance of large campaigns (in this case, a national campaign) and a framework for communications to support those initiatives.

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Apr 152015
 
Jean White

Jean White

It takes just a moment for a healthcare professional to introduce themselves to a patient, yet often this simple act can be forgotten in the busyness of providing care.

However, the omission of this common courtesy can – and does – have a huge impact on a patient’s experience. It can leave them feeling less valued and isolated in an already strange and vulnerable situation.

A friendly introduction is about making a connection, beginning a patient-staff relationship and building trust.

It’s about putting the patient at the centre of the care being provided and reassuring them.

That’s why I’m delighted to see that healthcare students across Wales are pledging to introduce themselves to patients properly by supporting the ‘Hello my name is’ campaign.

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Apr 012015
 
Mike Spencer

Mike Spencer

Health literacy is more than just being able to read and understand information about health or health services. It is about understanding what services are available and how they can help if something is wrong.

Recently Richard Osborne and Alison Beauchamp visited Wales from Victoria, Australia, to talk about their experience of developing methods to improve the understanding, access to and utilisation of health information and health services by everyone, especially those who are most vulnerable.

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Jan 172015
 
Andrew Cooper

Andrew Cooper

Next week, Paul Gimson (@pgimmo), our National Primary Care Manager will be tweeting from the 1000 Lives Improvement Twitter account (@1000LivesPlus); sharing his working week with our followers.

During the week, he’ll be highlighting particular areas of work; sharing his thoughts on the major issues facing primary care and inviting you to join in some topical and important conversations online.

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Jan 082015
 
Dominique Bird

Dominique Bird

We have passed a significant milestone in Improving Quality Together (IQT). Over 10,000 NHS Wales staff have completed IQT Bronze, the introductory level of the training programme.

The total is actually 10,168 staff – which is around one in seven of the approximately 70,000 staff working in NHS Wales as a whole – who have completed the programme online, with more doing the training in local session organised by health boards.

This means IQT has become a common language of improvement spoken right across Wales, by staff in all disciplines and departments.

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Dec 312014
 
Andrew Cooper

Andrew Cooper

Over the last year, members of the 1000 Lives Improvement team – along with guest bloggers – have been sharing their reflections and views on a wide range of subjects related to improving healthcare.

If you’ve joined us over the last twelve months, you’ll have read posts exploring how primary care is delivered in Alaska, found out about the impressive work celebrated at this year’s NHS Wales Awards and discovered that Mr Potato Head can teach you more about PDSA cycles than you thought possible.

As 2014 draws to a close, we thought we’d share with you the top five most read posts of the year – and give you the opportunity to catch up on any you may have missed!

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Dec 232014
 
Tracey Cooper

Tracey Cooper

What does work to improve care for patients with leg ulcers, a service that listens to the needs of older people in care homes and a special centre to treat alcohol related injuries have in common?

All these innovations, which were developed by healthcare staff and are making a big difference to patient care, were winners in the NHS Wales Awards earlier this year.

And with just over five weeks until the closing date for entries into next year’s Awards, I can’t wait to see the latest creativity being delivered by staff and students across NHS Wales to transform care for patients.

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Aug 262014
 

All of our processes contain variation. Understanding variation is vital when deciding how to improve our processes and services.

David Williams

David Williams

Variation is the natural fluctuation that we see in our processes. For example, the number of times the phone rings at work a day is never constant. The differing number of times it rings a day is the variation we see in this process.There are two different types of variation, “common cause” variation and “special cause” variation.

An example of how variation works…

Every day I drive to work. It normally takes me about 55 minutes, if there are no unusual occurrences, but this does vary. It rarely takes exactly the same time to drive to work due to levels of traffic, weather, or the timing of traffic signals. These time differences are expected. It is common cause variation.

One day, there was an accident on the Motorway. My journey to work took 94 minutes. This is special cause variation. If this happened to you, would you change your route to work every other day just because of this single occurrence?

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Jul 152014
 
GrantRobinson

Grant Robinson

Cwm Taf Health Board was a worthy winner of the Improving Patient Safety category at this year’s NHS Wales Awards for its project on patient flow.

By coordinating actions to make sure patients don’t wait unnecessarily for the care they need, health board staff have significantly reduced the time people spend waiting in ambulances and in the accident and emergency departments.

They’ve been able to demonstrate improved patient outcomes and experience, sometimes in areas they didn’t expect, and the changes have been sustained.

The Unscheduled Care Improvement Programme in Wales is designed to make it easy for people to get the right emergency and urgent care when it is needed, and to make sure that no-one has to wait unnecessarily for the care they need, or to go back to their home.

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