I am proud to work in the NHS and proud to be part of public services in Wales. However, I also realise we are in an environment that expects change, improvement and delivery.This means we need to do a number of things:
- Genuinely put patients first, even when the system can feel it’s working against this
- Simplify complex areas and experiences
- Do ‘the basics’ exceptionally
- Create time for people to be trained and informed – there is a tangible reward for staff taking part in training
- Engage with staff, particularly as the size and breadth of NHS Wales organisations can leave staff feeling disconnected
- Be open if we have a problem