Nov 112013
 
Dr Alan Willson

Dr Alan Willson

There is much talk of ‘co-production’ in public services these days. The idea is that if you allow the people who use the service at least an equal role in designing and managing it, you end up with a much better service.

This is a change of mindset which relies on professionals letting go some control and learning new skills.

But as the recently launched nocturnal home renal dialysis service in Abertawe Bro Morgannwg University Health Board (ABMUHB) shows, this approach really can be better than the way we usually work. Continue reading »

Jun 122013
 
Jan Davies

Jan Davies

It may be that the language we use to describe issues of poor quality hide their damaging effects. Maybe ‘suboptimal outcomes’ doesn’t sound that bad. But hearing a woman talk about how she felt she had to fight to get the right care for her mother and that despite her best efforts, she feels that she failed her, casts those ‘quality issues’ in a new light. 

At our latest 1000 Lives Plus learning session, I presented five videos and chaired a discussion about quality issues. The videos told Betsan’s story – of trying to get the right care for her elderly mother. They provide an important insight from a family perspective to many of the problems we discuss every day. Continue reading »