Trying to understand how we improve is not as complicated as you may think at first.
There are basically two ways of doing it. One is through radical changes, large-scale change efforts that often deliver great results, but require a lot of effort.
The other is through small, almost imperceptible, incremental changes, which build up one on top of each other, shaping the system gradually into a very different shape.
But what if we combined the two? Continue reading »