Mar 032014
 

A member of our student community, Ilaria Pignatelli, is the Campaign Manager for Ask One Question. She tells us about their simple pledge for NHS Change Day.

Ilaria Pignatelli

Ilaria Pignatelli

We ask a lot of questions through medical school. History taking and skills practice bring up some valid questions, but are we always asking the right ones?

The thought of visiting hospital can be a scary and unpleasant experience for many patients, so after asking all the routine questions; why not ask: “What can I do to improve your stay?”

The Ask One Question campaign is doing just that. It’s a world-wide, student-led healthcare improvement initiative, encouraging students to ask their patients: “What can I do to improve your stay?” and, when possible, act on their requests. It was started by students in Cardiff who have already gained recognition outside of Wales.1, 2 Continue reading »

Dec 162013
 
Mike Spencer

Mike Spencer

Here’s a challenge. How do we best make sure patients get person-centred care at a time when resources in the whole of the public sector are being stretched? Part of the answer lies in co-production, something that is currently being widely talked about in Wales.

 If a part of the healthcare system is outdated, cluttered, or simply not providing person-centred care, among the first to notice this will be patients. When we’re working within an already established system, it can sometimes be hard to see how things could be done differently.

Continue reading »

Nov 282013
 

Some thoughts from the All Party Parliamentary Group on Sepsis

Chris Hancock

Chris Hancock

To Westminster again. Although not, this time, by bike. And without Boris Johnson to meet us. Instead I was privileged to be representing the National Outreach Forum in Wales at the inaugural meeting of the All Party Parliamentary Group on Sepsis. Continue reading »

Aug 072013
 
Dr Alan Willson

Dr Alan Willson

Dr Don Berwick is a physician, a professor, a leader in patient safety, an inspiration. He is also a good friend of Wales, having been involved as long ago as 2006, helping to create ‘Designed to Deliver’, the Quality Improvement Plan (QUIP), which led to the 1000 Lives Campaign among other things. I have heard him speak several times in Wales on the need to put patient safety at the forefront of our thinking, to adopt quality improvement as the only way forward, and to believe that we can build a better health service for all. Continue reading »

Jun 202013
 
Iain Roberts

Iain Roberts

My daughter’s comedy heroine is Miranda Hart and she loves her TV show ‘Miranda’. She laughs out loud at each finely crafted episode. Millions of others love her comedy as well.

Miranda was speaking at the 2013 Hay Festival of Literature and I was thrilled to be able to get tickets for us all to attend. My daughter was bubbling with excitement. She was desperate to see the person who makes her laugh with her clever observational jokes, her comments to camera, her trotting around like a pony, and falling over. Continue reading »

Jun 172013
 

NHS Wales staff across the country will be supporting Age UK’s Falls Awareness Week 2013, this week (17-21 June 2013).

The aim of the awareness-raising campaign is get people to put their ‘best foot forward’ by keeping their feet healthy to prevent falls in later life. As well as keeping feet in good shape, the event will show that there are a whole range of simple things that can reduce the risk of a fall.

Dr Karl Davis is the consultant clinical lead for the ‘Reducing Falls in the Community’ 1000 Lives Plus programme area. Karl explains more about Falls Awareness Week in this video:


(Can’t view YouTube? You can also watch the video here.)

‘Reducing Falls in the Community’ was established nearly three years ago. It brings together teams and services from all over Wales that are working in a variety of settings, which are working to either prevent falls or reducing harm from falls. It is underpinned by recommended good practice from organisations such as NICE.

More information
NHS Wales staff support Falls Awareness Week
Reducing Falls in the Community
Falls Awareness Week

Jun 122013
 
Jan Davies

Jan Davies

It may be that the language we use to describe issues of poor quality hide their damaging effects. Maybe ‘suboptimal outcomes’ doesn’t sound that bad. But hearing a woman talk about how she felt she had to fight to get the right care for her mother and that despite her best efforts, she feels that she failed her, casts those ‘quality issues’ in a new light. 

At our latest 1000 Lives Plus learning session, I presented five videos and chaired a discussion about quality issues. The videos told Betsan’s story – of trying to get the right care for her elderly mother. They provide an important insight from a family perspective to many of the problems we discuss every day. Continue reading »

Apr 042013
 
Paul Gimson

Paul Gimson

We have seen the problems caused by a wrong culture within the banking industry (LIBOR fixing) and within the media industry (phone hacking). We have also recently had a powerful reminder that the wrong culture in healthcare can lead to a drastic reduction in patient safety and quality of care.

The Francis report has shone a spotlight on the attitudes and actions of staff in one small part of the NHS. The report makes for uncomfortable reading for all of us. The accounts of appalling lack of care are so shocking and difficult to equate with our core principles as health professionals, that it is easy to feel a sense of distance from them. Continue reading »

Mar 282013
 
Mike Fealey

Mike Fealey

I loved my job as a theatre scrub nurse. I had a great relationship with a particular orthopaedic consultant and his team. If you asked me if we were a good team I would reply “definitely”.

So why couldn’t I tell him that he was going to make an incision in the wrong place? I whispered to the registrar to do it but he also couldn’t. Continue reading »