Apr 172014
 
Kate Carnegie

Kate Carnegie

What can we learn from patients telling their story? Taking the time to ask a simple question can make all the difference.

On the evening of March 17th, Cardiff’s Ask One Question Committee representatives came together to present our findings on the patient experience.

Ask One Question is a world-wide, student-led healthcare improvement initiative, encouraging students to ask their patients: “What can I do to improve your stay?” Continue reading »

May 132013
 
Adam Cairns

Adam Cairns

“If staff are our most important resource, how come it’s only the computers that get air conditioning?’

I heard this from the Chairman of the Institute of Directors at a recent meeting. His point was that it’s too easy to make statements like these – and that too often that’s where they stay – statements written on pieces of paper.

As organisations set up to care for others, you might think that NHS health boards and trusts would lead the way in caring for their staff. However we’ve just got our staff survey results and among the good stuff, there’s some other feedback that’s much tougher to hear. Continue reading »

Apr 292013
 
Dominique Bird

Dominique Bird

“I hear and I forget; I see and I remember; I do and I understand.” – Confucius

Obviously as the lead for Improving Quality Together, I would say those words ring true in the framework’s underpinning principles. Maureen Bisognano used them in her opening keynote address to set the tone for this year’s International Forum.

The importance of seeing the impact of the system on staff and patients was underlined with Maureen’s call for empathy. Until we truly see what is happening, we cannot even move to being able to ‘do’ something and therefore we need to ‘understand’ our role and our ability to make the improvements that will have an impact on patient care.  Continue reading »

Apr 082013
 
Dr Alan Willson

Dr Alan Willson

I want to thank all the staff of NHS Wales and the health department in the Welsh Government who took part in the pilot campaign of Champions for Health and who are now fitter and healthier as a result.

A pilot is an opportunity to learn and there are many lessons we can draw from the activity of the past six months. Champions for Health had an important aim – addressing the major issues of population health, starting with improving the health of healthcare staff. Continue reading »