As we launch The Listening Organisation, the latest white paper from 1000 Lives Plus, our hope is that it will help NHS Wales organisations explore ways to listen to patients and the public and use what they hear to help create the best services possible. But this will mean approaching how we ‘listen’ in a new way.
My eldest daughter is currently undertaking a PGCE in Modern Foreign Languages (MFL). As someone who has always struggled to make sense of anything other than Yorkshire English, I marvel at anyone who can speak four languages and is passionate enough to want to teach others! But what really interests me are the parallels between some of the perceived good practice used to help MFL learners and what we have included in the white paper.